Whole Foods and the Art of Practiced Hospitality

We tend to do a fair amount of our grocery shopping at Whole Foods. (Yes, I know the jokes about “whole paycheck,” but we’re loyal.) One of things I’ve noticed about shopping there is that whenever I can’t find something and ask for help, the employee I ask stops whatever he or she is doing to take me to the item I’m looking for. And this happens even when I say that I can find it on my own if they just tell me the isle. But they insist. Actually, they don’t insist or make a big deal of it. They just take me there. It’s clear this isn’t by accident, as this happens every single time. (And, yes, I seem to have a hard time...